Position Summary


To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.


A day in the life of...


Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
Assign correct owners to customer request based on identified reasons
Recording of customer feedback from all areas of O2C processes
Capture Voice of Customer and external surveys to learn customer perception and expectation
Provide basic technical solution and document requests by customer


What Will Make You Successful


1 to 2 years of Customer service in similar market environment
1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
Operational experience in logistic functions (optional)
Experience working in strong team environment and able to use problem solving skills.
Excellent written and oral communication skills.

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