Job Description1 Job Title: KYC Officer – KYC Remediation Department: Service Direct Supervisor: Service Manager – KYC Remediation Job Number 2Job PurposeEnsure delivery of the KYC remediation target within minimal rejects.3 Dimensions Operating Expense BudgetNANumber of StaffNILCapital Exp. BudgetNAOther –KPI e.g. Revenues NA4 Key Result AreasEnsure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the BankReview appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk levelCheck for actual vs projected Business activity and the feasibilityAchieve monthly remediation targets for selfIdentify and develop opportunities for seamless KYC remediation.Ensure there is daily calling to the customers and fixing appointments as appropriateEnsure documents are picked up as per appointment and there are no complaintsSupport the KYC Coordinator with relevant information (to update the MIS) on a daily basisEnsure that KYC documentation errors is kept at minimumEnsure that KYC documents, Call reports are stored on a daily basisParticipate in all activities like morning huddles, training, coaching, complete mandatory training5 Operating Environment, Framework and Boundaries, Working RelationshipsThe job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s KYC policy.Candidate must effectively / actively liaise with his superiors within the business unit to achieve business objectives6Problem SolvingHands on stakeholder management required to ensure effective and timely remediation of KYCIncentives are tracked and paid to staff and assist in any queries.Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.7Decision Making Authority & ResponsibilityResponsible for approving KYC documents for updation by CAMS in Flex8Knowledge, Skills And ExperienceIn depth Knowledge of KYC documentationKnowledge on systems used by the BankGraduate any discipline with 5-6 years banking experience9Behavioral CompetencyCOMPETENCY Level (1 – 4) (1-Basic 4- Sr. Managerial) Committed to Result3Communication Skills2Influencing & Negotiation skills3Customer Focus2Attn To Quality And Detail2Recommended ByMarwa AlbalooshiSenior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality_________________SignatureConcurred ByRajeev ChalisgaonkarHead Business Banking____________________Signature

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