نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : not mentioned
المكان : Egypt
الخبرة : 3-5 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Experience Needed:3 to 5 years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Salary:Confidential, Medical Insurance Social Insurance
Job Categories:
Skills And Tools:
Job Description
LiveOps Team Leader
Keep the wheels moving—in real time. Lead LiveOps with precision and speed.
Role Summary
You will establish and supervise real‑time operations, govern the tracking platform, and coach coordinators. You ensure SLA adherence, fast incident response, rigorous data logging, and continuous improvement across shifts.
Key Responsibilities
- Define LiveOps SOPs, alerts, and escalation paths; enforce platform discipline.
- Monitor trips, ETAs, exceptions, and downtimes; lead incident response and recovery.
- Ensure complete and accurate data logging; reconcile with Data/Ops teams.
- Coordinate cross‑functionally to remove blockers and improve customer/captain experience.
- Deliver shift, daily, and weekly performance reports with insights and actions.
- Develop the LiveOps team through coaching, feedback, and skill plans.
Job Requirements
Key Skills
- Real‑time operations leadership
- Tracking platform mastery and analytics
- Rapid decision‑making and incident management
- Clear communication and stakeholder coordination
- Coaching and performance management
- SOP design and enforcement
Experience & Qualifications
- 3–5 years in NOC/Control Room/LiveOps within mobility/logistics
- Strong Microsoft 365 and Google Workspace proficiency
- Familiarity with telematics/GPS and BI dashboards
- Ambitious, calm under pressure, adaptable to 24/7 environments
- Excellent written and verbal communication
Tools & Technologies
- Tracking platform/telematics
- Microsoft 365, Google Workspace
- Incident management tools; collaboration platforms
- BI dashboards
KPIs (Success Measures)
- On‑Time Trip Start %
- Incident Response Time (mins)
- Tracking Compliance %
- Data Logging Completeness %
- SLA Breach Rate %
- Shift Report Timeliness %
- Downtime Minutes
Why Join Us?
- Be part of a market-leading company shaping the future of mobility in Egypt.
- Work in a dynamic environment where your ideas create real impact.
- Competitive package, growth opportunities, and a culture of innovation.
Own the heartbeat of operations—lead LiveOps and make every minute count.