About 3Sixty

3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow, we are strengthening operational leadership with a senior operations manager role.

Role Summary

We are hiring a senior operations leader to run the daily performance of our digital dental design and manufacturing operations, and to own production and delivery SLAs end-to-end. This role is responsible for throughput, backlog, quality, staffing, and execution discipline—ensuring every case moves smoothly from intake to final delivery.

This is a hands-on leadership role based in Cairo, working closely with leadership and cross-functional teams to maintain high standards while scaling output.

Key Responsibilities

1) Case Delivery & SLA Ownership

• Own end-to-end case flow: intake → planning/design → review/QC → delivery
• Ensure SLA / turnaround targets are met across all case types
• Monitor backlog and capacity; take action early to prevent delays
• Resolve delivery risks and operational bottlenecks quickly

2) Team Leadership & Performance

• Lead and develop managers/team leads across design and planning
• Set clear expectations, daily/weekly targets, and accountability rhythms
• Run performance reviews and coaching plans; build bench strength and succession
• Build an environment where people feel supported, clear on priorities, and accountable

3) Quality Management

• Drive consistent quality through structured review processes and clear standards
• Reduce rework and remakes by addressing root causes (training gaps, unclear inputs, workflow issues)
• Partner with quality/training to improve adherence to protocols

4) Workforce Planning & Operations Control

• Manage staffing, scheduling, shift planning, and workload allocation
• Track operational KPIs (delivery, output, rework, utilization, attendance) and report them clearly
• Build simple, repeatable operating routines (daily huddles, weekly reviews, escalation paths)

5) Process Improvement

• Identify friction points and implement improvements that reduce cycle time and errors
• Standardize workflows where needed—without slowing the business
• Work with other stakeholders to improve efficiency and clarity

Qualifications

• 7+ years of operations or people management experience within the dental industry.
• Proven experience managing large teams with team leads/managers
• Strong command of KPI-based management and daily execution systems
• High ownership, strong judgment, and calm under pressure

• Excellent communication with both technical teams and non-technical stakeholdersللتقديم الان