• Collect payments on past due bills.
• Inform clients of overdue accounts and amount currently owed.
• Planning for repayment of debts and preparing repayment schedules according to the debtor’s financial situation.
• Record new commitment to repay debt.
• Always deliver a consistent and professional level of service.
• Achieve set revenue targets and call quality objectives.
• Advise and influence customers on the payment options for debt collection.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Input customer related data accurately and efficiently.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
• Decide on the correct action when negotiating payments.
• Always follow strict Company policies and procedures, ensuring that legal requirements are met.
• Have the ability to relate to people from a variety of different backgrounds.
• Be persuasive, persistent and self-motivated.
• Show assertiveness, tact and flexibility.
  

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