We’re Hiring: Remote Customer Support Associate (Arabic/English) — Smart Home IoT (Gulf Markets)

Location: Remote (Egypt) | Type: Full-time | Reports to: Senior Customer Service Lead

We’re a technology company serving customers across the Gulf through major e-commerce platforms. We build and sell smart home IoT devices and connected systems—then support customers in their native language with fast, professional, tech-aware service.

Why you’ll like working with us

• Real tech, real products: Smart home IoT devices & connected systems (not generic consumer goods)
• AI-powered operations: We use AI tools daily to multiply productivity
• Growth & promotion paths: Clear progression based on performance
• Training from day one: IoT + e-commerce platforms + AI tools
• Modern remote culture: Output-focused, data-driven, and organized

What you’ll do (day-to-day)

1) Customer Communication

• Respond to customer inquiries across multiple platforms
• Use templates + AI assistance to reply within SLAs
• Handle common topics: order status, installation guidance, product usage
• Communicate clearly in Arabic (primary) and English

2) Returns & Refunds

• Review and process return requests according to platform policies
• Document reasons and flag patterns or recurring issues

3) Quality & Feedback Monitoring

• Monitor new reviews daily across platforms
• Respond when appropriate and log patterns for product improvement
• Track common issues in internal systems

4) Tools & Systems

• Use AI tools to draft professional, empathetic responses
• Navigate seller platforms efficiently
• Manage customer data via cloud tools and learn new systems quickly

Requirements (must-have)

• Excellent written Arabic (formal, professional customer communication)
• Good English (team communication + platform navigation)
• Technical background OR strong computer literacy (comfortable troubleshooting basics)
• Tech-savvy, fast learner, organized, and self-disciplined (remote work)
• Reliable internet + proper home setup
• Patient, empathetic, professional under pressure

Nice-to-have

• Experience with e-commerce marketplaces
• Prior use of AI tools (ChatGPT / automation / productivity tools)
• Interest in smart home/IoT devices
• 1+ year in customer support or customer-facing roles
• Proven reliability/consistency

What you’ll learn

IoT & Smart Home

• Ecosystems, troubleshooting, integrations, specs
• AI for productivity
• Prompting, automation, AI-assisted communication
• E-commerce operations
• Platform policies, compliance, metrics, customer patterns in GCC

Career path (clear and achievable)

Customer Service Associate (Entry)

→ Senior Customer Service (12–18 months)

→ Customer Service Manager (24–30 months)

Your first 2 weeks (structured onboarding)

Week 1: SOPs, tools setup, AI basics, shadowing, assisted practice

Week 2: Own a primary channel (with end-of-day review), master escalation, performance check-in

What we offer

• Annual raises based on performance
• 100% remote work
• Free AI training (high market-value skillset)
• Continuous learning (tech + e-commerce + modern tools)
• Clear promotion path
• Gulf market exposure
• Flat structure + direct access to leadership
• Output-focused performance culture

How to apply

Send your CV + a short message (5–7 sentences) answering:

• Why do you want to work for a technology company?
• What’s your technical background or computer/software experience?
• Have you used AI tools? If yes, how?
• Can you commit to full-time remote work with consistent availability?
• Why are you a strong fit for technical customer support?
• What’s your most reliable trait—what makes you dependable?

If you love technology, learn fast, stay organized, and communicate clearly—apply now.

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