نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Experience Needed:1 year
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:Confidential, + Commission depends on sales
Job Categories:
Skills And Tools:
Job Description
- Perform daily CRM operations using Odoo, ensuring accurate and timely data updates
- Monitor customer requests, orders, complaints, and cases through the CRM system
- Identify and report process deviations, delays, or system issues to the CRM Team Leader
- Track and follow up on SLA compliance and lead times
- Coordinate with Call Center, Warehouse, and other departments to resolve customer cases efficiently
- Support smooth handover of cases between departments to avoid service delays
- Update case statuses, notes, and customer records accurately
- Assist in improving CRM workflows and operational efficiency
- Prepare basic daily or weekly operational reports
- Ensure adherence to CRM procedures and company service standards
Job Requirements
- Bachelor’s degree in Business Administration, Customer Service, Information Systems, or a related field
- 0–1 year of experience in CRM, customer service, or operations (fresh graduates are welcome)
- Basic working knowledge of Odoo CRM or similar CRM systems
- Good understanding of customer service processes
- Strong attention to detail and organizational skills