• Manage trainee pools and follow up on daily progress and participation

• Administer and moderate WhatsApp groups and other communication channels

• Share program updates, session links, materials, and respond to participants’ inquiries promptly.

• Coordinate and attend online and offline training sessions

• Handle operational procurement in line with project needs and internal protocols

• Conduct call center operations and follow up with assigned leads

• Use CRM and tracking tools (Excel, Coda, etc.) for documentation and follow-up

• Track participant engagement and ensure alignment with project KPIs

• Prepare and submit regular reports to the management team
  

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