About the Company

KNOT Technologies is a startup backed by one of the top-performing venture capital firms in the Middle East, with a strong founding team from Meta and Goldman Sachs. We are reshaping the event ticketing industry through the power of artificial intelligence. Headquartered in Sheikh Zayed, Egypt, and serving a global market, our platform delivers a smarter, faster, and more secure ticketing experience.

We solve some of the biggest challenges in ticketing, such as fraud, scalping, and operational inefficiencies, through AI-driven infrastructure that verifies tickets, streamlines transactions, and empowers event organizers. Whether it is a local concert or a global conference, our tools scale to meet demand.

We are not just building software. We are building trust between organizers and audiences, one ticket at a time. If you are passionate about technology, events, and customer experience, and want to be part of a fast-growing team building the future of ticketing, we would love to hear from you.

About the Role

This is an exciting opportunity for a motivated and customer-focused professional to join a fast-growing AI startup as a Customer Support Agent. You will be the first point of contact for users and partners, playing a critical role in ensuring a smooth and positive experience across our platform.

From day one, you will handle customer inquiries, resolve issues efficiently, and collaborate with internal teams to improve processes and product usability. This role is ideal for someone who is empathetic, solution-oriented, and thrives in a fast-paced, dynamic environment. We value clear communication, problem-solving skills, and a proactive mindset.

للتقديم الان