Generic Responsibilities

• Assist in improving the efficiency and effectiveness of the workflow.
• Act as a checker and participate in team evaluation and provide feedback (if required).
• Participate in reporting RSCA quarter sample.
• Provide periodical analytical reports according to identified time.

Key Responsibilities

Settlement & Reconciliation

• Review & act as checker for settlement & reconciliation of all transactions related to Cards & Digital banking channels;
• Cards transactions (Branch Payment/ ATM Payment/ Payment through Fawry/ Payment through Internet Banking/ Cards purchase & incomplete payment transactions).
• Digital Banking transactions (Fawry bill Payment/ Fawry E-collection/ Internet Banking Covered Card Payments/ E-wallet).
• Electronic Transactions from different service providers (Tahweel switch tracking system/ NPC FTP/ Fawry FTP/ Internet Banking).
• Support the team in the settlement and reconciliation of the On-Us and Off-Us Issuer/ acquirer transactions.
• Support the team in the settlement between ADIB, Master Card & Visa for different transactions (i.e. pending purchases against available balances, covered card rejected transactions, disputes & surplus entries…etc).
• Review and approving entries for (Visa Cards Acquirer Settlement - Acquirer & Issuer - covered Cards issuer Settlement (master) / Covered Card adjusting entries GLs - Post reconciliation entries (differences).
• Follow up the investigation related to any reconciliation differences.
• Review Cash Back buyout requests and ensure the deduction of swift fees.
• Validate rejected transactions on designated system.
• Review on a daily basis covered card rejected transactions and direct the required reprocessing.
• Prepare FX transactions report to send to Treasury function.
• Ensure monthly EBC invoices review.
• Coordinate with Compliance & Governance regarding the international transactions report.
• Execute by manual processing of monthly Covered Card waiving, delinquent and Written off customers according to Collection – Consumer Risk directions.

Chargeback

• Support the team in handling charge back requests received from branches & Digital Banking services (Fawry Utility Bill Payment – Ewallet Cash in & out – Ewallet transfers).
• Ensure handling outgoing chargeback cases related to ADIB customers & incoming re-presentments.
• Ensure handling incoming chargeback cases received from Other Banks and outgoing presentments.
• Monitor chargeback suspense account.
• Review monthly proof for the chargeback suspense account after conducting reconciliation versus dispute tracking sheet.
• Ensure applying MasterCard / VISA regulations updates to avoid noncompliance penalties.
• Manage the relation with MasterCard regarding chargeback transactions to ensure receiving the response within time line as per MasterCard regulations to avoid losses.
• Participate in the related UAT testing and review the results to ensure correct implementation.
• Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.

And any other assigned Tasks.

Minimum Qualifications

• Bachelor degree

Minimum Experience:

• Officer 3+ years of experience.
• Senior Officer 5+ years of experience in similar role

Job-Specific Knowledge & Skills:

• Good knowledge of Bank functions, responsibilities & processes
• Very good analytical skills
• Excellent command of MS Office (Word, Excel)
  للتقديم الان