Job Description

Roles & Responsibilities

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role

At Four Seasons Resort Sharm El Sheikh, the Assistant Front Office Manager plays a key role in delivering exceptional guest experiences by supporting the daily operations of the Front Office and ensuring service standards reflect the brand s luxury positioning. This role is essential in leading the front desk team, optimizing guest satisfaction, and maintaining seamless coordination between departments to uphold the resort s reputation for excellence.

What you will do

• Support the Front Desk Manager in overseeing the daily operations of the front Office departments, to ensure a seamless guest experience
• Lead, coach, and motivate the Front Office team to deliver personalized, high-quality service aligned with luxury hospitality standards
• Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution and guest satisfaction
• Monitor arrivals, departures, and room allocations to optimize occupancy and guest flow
• Ensure all front office procedures, policies, and standards are consistently followed
• Collaborate closely with Housekeeping, Reservations, and other departments to maintain smooth operations
• Assist in training, scheduling, and performance management of team members
• Analyze guest feedback and operational reports to identify opportunities for improvement
• Maintain accurate records, reports, and billing processes in line with company policies
• Act as Manager on Duty when required, ensuring the overall operation of the resort runs efficiently

What you bring

• Previous experience in a Front Office or Rooms Division leadership role within a luxury hotel or resort
• Strong knowledge of front office operations, systems, and guest service standards
• Excellent communication and interpersonal skills, with the ability to engage confidently with guests and team members
• Proven leadership abilities with a hands-on approach to coaching, motivating, and developing teams
• Strong problem-solving skills and the ability to remain calm and professional under pressure
• High level of attention to detail and organizational skills
• Fluency in English; additional languages are an advantage
• Flexibility to work shifts, including weekends and holidays
• A passion for hospitality and a commitment to delivering exceptional guest experiences

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Schedule & Hours:

• Full-time position with a flexible schedule based on operational needs
• Rotational shifts including mornings, evenings, weekends, and public holidays

Desired Candidate Profile

Previous experience in a Front Office or Rooms Division leadership role within a luxury hotel or resort

Strong knowledge of front office operations, systems, and guest service standards

Excellent communication and interpersonal skills, with the ability to engage confidently with guests and team members

Proven leadership abilities with a hands-on approach to coaching, motivating, and developing teams

Strong problem-solving skills and the ability to remain calm and professional under pressure

High level of attention to detail and organizational skills

Fluency in English; additional languages are an advantage

Flexibility to work shifts, including weekends and holidays

A passion for hospitality and a commitment to delivering exceptional guest experiences

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