Job Description

Roles & Responsibilities

As a customer service specialist, your daily responsibilities will include:

• Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Get knowledge of client's brand and the specifics to better serve the customer.
• Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
• Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
  

To succeed in the role, you will need to have:

• Advanced level of English (C1)
• Excellent listening and written/oral communication skills
• Self-organized, planning and prioritization skills
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Patience, empathy, and ability to manage stress
• Ability to demonstrate confidence when imparting information or dealing with troubled callers

Go further with Foundever

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Fully paid training
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

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