Skills and Experience

• A bachelor’s degree in IT, business, finance, communication, or a related field is preferred
• 2-3 years of experience in a customer support role, with a strong track record of resolving customer issues efficiently and effectively
• Fluent English and Arabic communication, writing and interpersonal skills
• Ability to explain complex issues in a clear and understandable manner
• Strong problem-solving skills and an ability to stay calm under pressure and manage difficult situations
• Experience in financial services, fintech or money transfer businesses
• Proficient in using email, social media, chat and CRM
• Flexible working hours - ability to work day or night shifts
• An agile and can-do mindset with an ability to manage competing priorities, and constantly adapt in a fast-paced environment focused on growth without compromising on quality.

Benefits:

• Attractive, competitive salary package tied to USD
• Flexible working hours and remote-first environment
• Join a fast-paced, high-growth global fintech startup
• Opportunity to shape a platform that impacts lives worldwide
• Accelerate your career by working closely with experienced co-founders
• 
  
• 
  
• Apply from here