نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : 7500 To 8500 EGP
المكان : Egypt

Job Description

Managing Customer inquiries through emails, chats, and delivering a superior customer experience by providing product information, solving problems, and processing orders.
Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers.
Managing merchants' inquiries and live orders operations.
Effectively de-escalate customer issues using empathy and conflict resolution skills.
Utilize effective time management and prioritization skills to handle a high volume of chats/calls in a fast-paced environment.
Ability to identify and report any critical or recurring customer service issues to the Supervisor.
Communicate with internal teams to ensure project delivery, negotiate delays, or resolve roadblocks.
Maintain procedural documentation for reference purposes.
Support day-to-day coordination of operational activities.
Coordinate project tasks within budget and timelines.
Manage business operations so that they meet company goals and customer expectations.
Create compliance between operations and company standards or legal requirements.
Maintain procedural documentation for reference purposes.

Job Requirements

What you will need to fit in this position:

A bachelor's degree in any major.
Previous experience in live chat or live orders (dashboards), or community support (at least 6 months)
Strong Computer skills, including Google applications, and Windows Office.
Strong verbal and written English communication skills.
Problem-solving and escalation handling skills.
Customer Oriented.
Ability to write fast & accurate notes.
Experience in the F&B field is a plus.