Responsibilities

• Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
• Assign new leads to franchise owners based on inquiries and requests received through the call center.
• Maintain accurate records of leads and customer interactions in the system.

Qualifications

• Bachelor's degree in business administration or any relevant field is a plus
• Excellent Microsoft Office skills (Excel – Word – PowerPoint)
• Outstanding communication and interpersonal skills.
• Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
• Knowledge of real estate industry practices and regulations is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment

Apply from here