Job Details

Experience Needed:0 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceCustomer CareTelecommunicationBilingualBillingCommunicationCustomer SupportB2c1EnglishSalesTechnical Supporthigh salaryenglish fluencyemployees benefitsHiringMultilingualismforeign languageCustomer ExperienceContact CenterCustomerExperienceServiceTO

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Job Description

• This is a full-time on-site role as a Customer Care Agent at Sutherland Cairo located in Cairo, Egypt.
• As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients. 
• Your day-to-day tasks may include responding to customer inquiries, resolving customer issues, and maintaining customer satisfaction. 
• You will have the opportunity to work in a diverse and fast-paced environment, collaborating with a team to meet and exceed customer expectations.

Job Requirements

• Flexibility with rotational night and overnight shifts
• Fluency in English (B2 - C1)
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work well in a team and individually
• Attention to detail and ability to prioritize tasks
• Previous customer service experience is preferred

 

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