Job Description

Position Title:       Customer Service Supervisor

Employment Type:   Full Time 

Salary:             up to 10K AED all-inclusive depending on experience and qualifications

Job Location:       Dubai, UAE

About the Client: 

A prominent healthcare facility in Dubai, specializing in dentistry, dermatology, and aesthetic treatments.

Job Description:

 Ensure team greet and welcome all patients and visitors in a warm, courteous, and professional manner.

 Coordinate with patients via phone and automated bot for appointment confirmations

 Promote ongoing offers, new treatments, or packages to suitable patients.

 Ensure patient questions or concerns are addressed promptly during follow-ups.

Skills

Qualifications: 

 Open to Arabic nationals, Female, up to 35 years old and below

 Bachelor’s degree in Business Administration, Hospitality, Healthcare Management, or a related field.

 Minimum of 3 years of experience in a supervisory customer service or front desk role, preferably in healthcare or hospitality with excellent communication skills in English

 Familiarity with CRM systems, call tracking software, and healthcare appointment platforms (e.g., Bestosys).

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