Help AG is looking for a talented and experienced Security Consultant - Network who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The security consultant will receive requests by email/calls and handle those according to Help AG’s support workflow including:

• Continuous communication with the customer on tickets, health check, projects, and other technical work.

• Based on the business requirement, security consultant will be required to work as resident engineer at customer site.

• Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets.

• Follow-up on any escalations meeting SLA.

• Attend technical training and achieve certification as part of career development.

• Additionally, security consultant is expected to work on projects, POC and documentation.

• The primary targets are customer-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties
  

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