Job Details

Experience Needed:0 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential, Bonus

Job Categories:

• Customer Service/Support

Skills And Tools:

AutomotiveCustomer ServiceCustomer SupportCustomer CareCall CenterAutomotive Spare PartsCRM

Job Description

• Respond to customer queries in a timely and accurate way in person (at sales outlet or service center) or via phone, email or chat (for B2B and B2C customers)
• Identify customer needs and help customers with their orders entry and confirmation
• Update our internal ERP with information and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance (B2C role)
• Communicate with team members to complete job responsibility in timely manner
• Inform customers about new products and offerings
• Follow up with customers to ensure their activity with company
• Gather customer feedback and share with our Product, Sales and Marketing teams

Job Requirements

• Good communication skills on the phone and emails
• Good Arabic writing skills
• Basic computer skills
• Multi-tasking abilities
• Patience when handling tough cases
• Experience as a Customer Support Specialist or similar CS role is a plus
• Familiarity with Automotive industry is a plus
• Understanding of how CRM systems works is a plus

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