Job summary

We are now looking for a Field Services Operations Manager to join our team. In this role, you will be the key driver in effectively managing various implementation and operation services.

Responsibilities

• Manage the financial performance of field services teams.
• Drive changes through continuous measurement against KPI's and identifying areas for improvement.
• Monitor adherence to processes, regulations, and tools, taking impactful corrective action when necessary.
• Follow up on assigned sites and make sure all are updated on Ericsson tools correctly and on time.
• Follow daily operations and support customer achieving targets.
• Handle project requests and provide needed reports on time.
• Manage Service Delivery process, models, and strategy.
• Manage business and customer satisfaction.
• Adhere to process and values.

Qualifications

• Bachelor's degree in engineering or equivalent.
• 5-7 years of experience in managing big organizations within telecom industry.
• Familiarity with Ericsson tools and processes.
• Presentation, negotiation, and argumentation skills.
• Very good leadership and management skills.
• Drive innovation.
• Decision making & initiating action.
• Ability to adapt to changes.
• Self-motivated.
• Take leads if needed and can be team player.
• Excellent social skills and strong customer orientation.
• Capability to cope with pressures & setbacks.
• Helpful, supportive and understanding of how to make others shine.
• Positive, flexible, pro-active, acts and drives with urgency.
• Business understanding.
• Stakeholder management.
• Good management of change and improvement.
• Workforce management.

Benefits

• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
• We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
• Ericsson is proud to be an Equal Opportunity Employer.
  

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