Job Description

Key Responsibilities

Planning and Implementation

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Supervision and Monitoring

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.

Corrective and Preventive Measures

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.

Security and Loss Prevention

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

Third-Party Vendor Management

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.

Budgeting and Finance

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

Helpdesk and CAFM Management

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.

Asset Management

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.

Skills

Required Skills and Qualifications

Education

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

Experience

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

Technical Skills

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

Communication and CRM Skills

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.

IT Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential

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