Job Details

Experience Needed:3 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Administration
• Customer Service/Support

Skills And Tools:

Customer CareCustomer ServiceCustomer SupportCommunucation SkillsbacomputerComputer ScienceCustomerInformation Technology (IT)ScienceServicepc

Job Description

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Customer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction. 
• Answer customer’s inquiries through phone and face to face
• Follow up courses dates and customer satisfying 
• Organizing customers in and out of labs 
• resolve and mange customer complains 

Job Requirements

• BSc or BA from a recognized University.
• Military Status:  Completed or Exempted.
• Previous Experience in Customer Service face to face Environment is highly preferred. 
• Very Good PC skills (preferred computer science graduates)
• Has the ability to be effective in communicating with others
• Patient and intelligent to solve problems
• Working under pressure

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