Job Details

Experience Needed:4 To 6 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:35000 To 41000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Quality AssuranceQuality analystQAFrench QAFrench Quality Assurance

Job Description

As French Quality Assurance Analyst, You Will…

• Complete fundamental audits based on the parameters and requirements provided by the client
• Coach CSRs on accuracy/quality of service to ensure proper procedures are being followed
• Complete Quality Assurance and coaching session reports on a weekly basis
• Attend and participate in meetings with supervisors and managers to review monitoring lists
• Attend and participate in partner and internal calibration meetings
• Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
• Report training and process gaps to key stakeholders
• Distribute partner and company related correspondence and memo to all CSRs team members
• Perform other duties as assigned

Job Requirements

As French Quality Assurance Analyst, You Have…

• Must be Fluent in French & English, written and verbal. Language proficiency will be a key competency to be successful in this role
• Must be fluent in French C1
• A University and/or College Degree / diploma
• 2 year of front-line contact center experience (preferred)
• Intermediate knowledge of MS Excel, MS Word and MS Office (required)
• Ability to type 30 wpm minimum with accuracy
• Strong verbal and written communication skills, including spelling and grammar
• Excellent organizational and time management skills
• Ability to make fair and consistent judgments and decisions
• Ability to multi-task under high-pressure situations
• Ability to solve problems and offer suggestions in a positive and developmental manner
• Ability to perform basic mathematical functions to ensure scoring accuracy
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Ability to work a variety of shifts including days, afternoons, evenings and holidays

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