Job Details

Experience Needed:3 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:35000 To 42000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Team LeadershipFrench Language ProficiencyPerformance CoachingCustomer Service ManagementKPIFrench Team LeaderFrench Supervisor

Job Description

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Must be fluent in French and English (C1 Level)
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Job Requirements

• Proven work experience as a team leader or supervisor for 1~2 years
• In-depth knowledge of performance metrics, KPI, Coaching, Attrition
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus
  
  Fluent in English is a MUST
  Able to adapt to 24/7 shifts and 100% work from Site.

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