About Us

Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world’s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best—wherever they are in the world.

Position Overvie

wWe are looking for a proactive, empathetic, and Spanish-speaking Customer Service Associate to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in Cairo, with stable internet connectivity and a quiet working environment

.You’ll be the first point of contact for customers via phone, email, and chat, helping resolve queries, provide product support, and deliver an exceptional service experience—every time

.

Key Responsibiliti

esCustomer Interaction: Handle inbound customer communications in Spanish across voice and digital channels with professionalism and empath

y.Problem Solving: Investigate and resolve customer issues effectively or escalate when necessar

y.Knowledge Management: Maintain up-to-date knowledge of client products, services, and internal support tool

s.System Accuracy: Log all customer interactions in CRM tools with attention to detail and completenes

s.Follow-Ups: Ensure timely and satisfactory closure of customer queries through proactive follow-up

s.Feedback Loop: Relay customer insights to internal teams to help improve processes and service qualit

y.Compliance & Quality: Adhere to client and company policies, including data protection and service quality standard

s.

Qualificati

onsLanguage: Full professional fluency in Spanish and working proficiency in Engli

sh.Experience: At least 1 year of customer service experience (preferably within a contact centre or BPO environmen

t).Education: High school diploma required; further education is advantageo

us.Technical: Comfortable using CRM systems and digital communication too

ls.Attributes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setti

ng.Flexibility: Willingness to work on a rotational shift basis including evenings and weekends, depending on business nee

ds.Right to Work in Cairo essenti

al.

What We O

fferComprehensive Training: All the tools and support you need to succ

eed.Career Growth: Clear paths for progression and upskilling within a growing international comp

any.Culture: A people-first environment that values diversity, collaboration, and purpose-driven w

ork.Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employ

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