Job Details

Experience Needed:Not Specified

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:27500 To 27500 EGP Per Month, 22500K Basic Gross Salary + 5K KPIs KPIs GRANTED For The First Three Months

Job Categories:

• Customer Service/Support

Skills And Tools:

CustomerCall CenterCustomer ServiceCustomer CareCustomer SupportSpanish

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Job Requirements

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

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