Job Description

• Formally responsible for receiving and responding to homeowners’ service requests, complaints, and feedback on ICommunity application to effectively & timely redirect tasks as appropriate & achieve the customers’ satisfaction.
• Handles all related customer relations issues and requests as assigned by the direct manager and in accordance to agreed policies & procedures to ensure timely handling and resolution of the issues and requests.
• Follows implemented handling system and keeps records of tasks and requests for smooth and proper handling.
• Handles communications & liaison between homeowners and other departments within the company and follows up on resolving client’s queries to deliver optimum customer support.
• Liaises concerning dues and responsibilities of homeowners towards the company in a proactive manner as assigned in order to obtain all company rights from Homeowners.
• Maintains relevant client related database, filing system, follow up sheets to ensure fulfilling customers’ requests easily and in a timely manner.
• Participates in implementing loyalty programs and organizing community events & meetings to strengthen customers’ relationship and maintain the best customer care experience.
• Participates in conducting customers’ satisfaction surveys to obtain feedback for the service provided by all departments and collects outcome to be analyzed & reported to the management to benchmark and measure improvement of key performance & retention metrics.
• Performs any other responsibilities assigned by the direct manager.

Job Requirements

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• Bachelor’s degree in Business Administration or equivalent.
• 1 to 3 years’ experience as a CRM Agent.
• Excellent English (Written & Spoken)
• German language is a preferred
• Real Estate or Hospitality background is preferable.
• Excellent in Microsoft Office
• Strong knowledge of administrative tasks such as filing, data entry, reports, analysis, etc.
• Ability to deal with various ranges of clientele.
• Strong knowledge of customer service practices and effective handling.
• High interpersonal skills
• Welcoming & courteous attitude
• Positive attitude
• Respects & deals with different cultures
• Very Presentable

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