BYD Retail Product Specialist

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Al Futtaim Group

Abu Dhabi · UAE

2 hours ago

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Full time

Other Business Support Services

Job Description

Overview of the role:

To drive lead generation, test drives, and sales conversions of BYD vehicles across our retail stores and pop-up locations, while delivering an exceptional customer experience throughout the entire journey—from first contact to post-sale engagement.

What you will need:

Sales Performance

Achieve monthly and quarterly sales targets for BYD units.

Convert leads to test drives and successful sales through proactive customer engagement.

Maintain accurate records of leads, test drives, and sales in the CRM system.

Customer Experience

Deliver a premium, personalized customer experience aligned with BYD brand values.

Guide customers through the full sales journey, including product presentation, test drives, financing options, and delivery.

Follow up with customers post-sale to ensure satisfaction and encourage referrals.

Operations

Represent the BYD brand at both permanent retail stores and temporary pop-up locations.

Ensure all display vehicles and marketing materials are presented to brand standards.

Support store events and activations to drive footfall and engagement.

Product Knowledge

Maintain up-to-date knowledge of BYD models, features, and competitive positioning.

Educate customers on electric vehicle technology, sustainability benefits, and ownership experience.

Collaboration

Work closely with marketing, aftersales, and operations teams to ensure seamless customer handover and service.

Provide feedback on customer insights and ma

rket trends to support continuous improvement.

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