Are you ready to lead operations and elevate client success in bookkeeping services?

At Qoyod, we’re leaders in accounting technology, serving thousands of small and medium businesses across the Gulf region. With over 120K production databases and 5+ SaaS products, we’re committed to delivering reliable, scalable, and innovative financial solutions. Now, we’re looking for a Bookkeeping Services Operations Manager to ensure our clients receive seamless onboarding, exceptional service, and ongoing success.

Why You’ll Love This Role:

Client Impact: Be the primary bridge between Qoyod and bookkeeping clients, ensuring smooth onboarding, effective communication, and top-tier service delivery.

Leadership & Growth: Manage and mentor a team, remove roadblocks, and streamline processes for efficiency and client satisfaction.

Performance Ownership: Monitor key service metrics, prepare client status reports, and continuously drive improvements to elevate the client experience.

Collaborative Environment: Work in a supportive, innovative environment where collaboration and continuous improvement are at the heart of everything we do.

What You’ll Do:

• Lead onboarding for new bookkeeping clients, ensuring a clear, positive start.
• Coordinate deliverables across accounting and data entry teams to meet deadlines.
• Act as the main escalation point, providing timely and accurate updates to clients.
• Track and report performance metrics, highlighting risks and opportunities.
• Foster strong client relationships and ensure ongoing satisfaction.

What We’re Looking For:

🔹 Bachelor’s degree in Accounting, Finance, or Business Administration.

🔹 5–8 years of experience in bookkeeping, finance operations, or client service management (SaaS/professional services background preferred).

🔹 Strong knowledge of accounting principles and cloud platforms (Qoyod, QuickBooks, Xero).

🔹 Excellent communication skills in English and Arabic.

🔹 Proven ability to lead teams, improve processes, and drive client success.

Ready to Take the Lead?

If you’re passionate about client success, operational excellence, and leading teams to deliver measurable impact, we’d love to hear from you.

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