الخبرة : 0-3 سنة
الراتب : غير مذكور
المكان : لبنان
About the Role
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
Key Responsibilities.
Provide first-line support to business clients via email, chat, or phone
Manage and resolve B2B inquiries related to orders, accounts, and system usage
Collaborate with internal teams to ensure timely and accurate responses
Document all customer interactions and feedback within the system
Handle escalations professionally and ensure service-level targets are met
Support process improvements and contribute to continuous service enhancement
Participate in digital transformation initiatives and adoption of new tools
Requirements
Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
Proficient in English and Arabic (both written and verbal
Strong communication and problem-solving skills
Comfortable working in a fast-paced, multicultural environment.