نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Egypt
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Egypt
Job Details
Experience Needed:0 To 3 YearsCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Bachelor's DegreeSalary:11000 To 12400 EGP Per MonthJob Categories:
Experience Needed:0 To 3 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:11000 To 12400 EGP Per Month
Job Categories:
Skills And Tools:
Job Description
- Provide real-time chat support to customers, addressing inquiries and resolving issues efficiently.
- Communicate clearly and professionally in English at a B2 proficiency level to ensure customer satisfaction.
- Identify and escalate complex or unresolved issues to the appropriate departments.
- Document customer interactions and maintain accurate records in the CRM system.
- Follow established protocols and guidelines to deliver consistent and high-quality support.
- Assist customers with product information, billing inquiries, and technical troubleshooting.
- Collaborate with team members to share knowledge and improve service processes.
- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Stay updated on company products, services, and promotions to provide accurate information.
- Contribute to a positive team environment by participating in training and feedback sessions.
- Provide real-time chat support to customers, addressing inquiries and resolving issues efficiently.
- Communicate clearly and professionally in English at a B2 proficiency level to ensure customer satisfaction.
- Identify and escalate complex or unresolved issues to the appropriate departments.
- Document customer interactions and maintain accurate records in the CRM system.
- Follow established protocols and guidelines to deliver consistent and high-quality support.
- Assist customers with product information, billing inquiries, and technical troubleshooting.
- Collaborate with team members to share knowledge and improve service processes.
- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Stay updated on company products, services, and promotions to provide accurate information.
- Contribute to a positive team environment by participating in training and feedback sessions.
Job Requirements
- Fluency in English with at least B2 level proficiency, both written and verbal.
- Previous experience in customer support, preferably in a chat-based environment.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours, including evenings, weekends, or holidays as required.
- Familiarity with CRM systems and online chat platforms.
- Attention to detail and accuracy in documenting customer interactions.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Commitment to delivering outstanding customer service.
- Adaptability to changing procedures, products, and technologies.
- Fluency in English with at least B2 level proficiency, both written and verbal.
- Previous experience in customer support, preferably in a chat-based environment.
- Strong problem-solving skills and the ability to think quickly under pressure.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours, including evenings, weekends, or holidays as required.
- Familiarity with CRM systems and online chat platforms.
- Attention to detail and accuracy in documenting customer interactions.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Commitment to delivering outstanding customer service.
- Adaptability to changing procedures, products, and technologies.