Location: Remote

Time Zone: GMT+4 (Dubai)

Schedule: 8:00 AM – 4:00 PM GMT+4

Compensation: $2,000 – $6,000 USD per month

Role Overview

We are hiring an Operations Manager to transform a high-performance health coaching business into a frictionless, world-class concierge operation.

This role owns the entire backend of the business. Your mission is to ensure every client moves smoothly from onboarding → diagnostics → protocol → optimisation, with zero confusion, delays, or reliance on the founder.

You will design systems, automate workflows, document SOPs, and coordinate seamlessly across sales, delivery, and client success—so the business runs like a precision-engineered operation, not a founder-dependent one.

This is a senior, autonomous role suited to a systems thinker who thrives on clarity, ownership, and high standards.

Key Outcomes You’ll Own

• A fully mapped and automated client journey (end-to-end)
• Zero operational bottlenecks or dropped handovers
• Clear visibility on client status, operational metrics, and performance
• Minimal founder involvement in day-to-day operations (<20%)
• A premium, proactive client experience that feels intentional and seamless

Core Responsibilities

• Build and maintain end-to-end operational workflows (onboarding → delivery → optimisation)
• Automate repetitive and manual tasks using tools such as Zapier or Make
• Design, manage, and improve systems across Notion, CRM platforms, and internal workspaces
• Coordinate execution between sales, delivery, and client success teams
• Document, own, and continuously improve SOPs across all service stages
• Create and maintain a unified operations dashboard
• Track KPIs and deliver monthly operational reports (wins, bottlenecks, improvements)
• Act as the central point of accountability across all operations

Key Deliverables

• Fully mapped and automated client workflows
• A complete SOP library covering all stages of service delivery
• A unified operations dashboard tracking:

Client stage and milestones

Response times

Automation coverage

Overall operational health

• Monthly performance and optimisation reports

KPIs & Success Metrics

• Client milestone completion rate: 95%+
• Internal message response time: <24 hours
• Automation coverage: measurable reduction in manual tasks
• Client satisfaction / NPS: 9+/10
• Founder involvement in operations: <20%

Required Experience

• Proven experience as an Operations Manager or Operations Lead
• Strong background in systems design, workflows, and automation
• Experience in service-based, high-touch businesses
• Comfortable owning decisions with minimal oversight
• Experience supporting founders with limited availability

Required Tools & Platforms

• Zapier or Make
• CRM systems
• Notion
• Project and process management tools
• Google Workspace or equivalent

Non-Negotiable Traits

• Self-driven: takes initiative without waiting for instructions
• High standards: detail-oriented with a strong quality bar
• Assertive and structured: able to enforce systems and accountability respectfully
• Independent thinker: proactively identifies and solves problems

Founder Interaction

• Daily collaboration time: less than 1–2 hours
• You must be capable of running operations without constant input

Ideal Backgrounds

• Operations or project managers from:

Elite concierge or premium service businesses

Biohacking, longevity, or health optimisation clinics

High-touch, high-expectation client environments

Personality Fit

Best suited for candidates who are decisive, structured, accountable, and execution-driven.

If this sounds like you, we’d love to meet you.

Please fill out the Application Form https://forms.gle/PpKpZA1cYCTxWr9G7 and we’ll be in touch if it’s a fit.

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