Job Purpose

1. Assume complete ownership of customer relationship management for the assigned portfolio of BB accounts ensuring superior customer service.

2. Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing & non borrowing accounts by cross-selling complete range of banking products.

3. Achieve set targets while maintaining acceptable portfolio quality.

4. Control daily activity in terms of customers requests meetings closures.

5. Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.

6. Liaise with superiors within the business line Risk Management and related enabler units within the bank to achieve business objectives.

7. Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.

8. Update line managers on daily business activities.

9. Support branches in achieving BB business plan day-to-day.

10. Cross selling of bank products as deemed appropriate for customers business models.

11. To achieve assigned financial and non-financial objectives by meeting all borrowing & non borrowing needs of customers within target segments.

12. Actively source new-to-bank customers and generate new business leads.

13. Responsible for quality & soundness of assigned portfolio (KYC reviews monitor all transactions reports for due diligence follow anti-money laundering procedures etc.).

Knowledge Skills and Experience

· Banking sales & service experience with proven relationship management qualities.

· 1 year in relevant experience.

· Fresh graduates could be accepted on selective basis and preferably credit course holder.

· Positive attitude strong work ethics good team player excellent communication and negotiation skills.