JOB REQUIREMENTS: 

- Fluent in English with excellent verbal and written communication skills

- service experience or related field is preferred

- Strong problem-solving and decision-making skills

- Ability to multitask, prioritize, and manage time effectively

- Availability to work flexible hours, including weekends and evenings

- Proficient with MS Office, internet browsing, and typing

JOB RESPONSIBILITIES: 

- Respond to customer inquiries and complaints via phone or chat

- Provide accurate and timely information to customers.

- Escalate issues to appropriate departments or managers as needed.

- Document customer interactions and maintain accurate records.

- Ensure customer satisfaction by providing high-quality service.

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