Qualifications

• Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent’s demeanor (LOB centers), escalation, vouchers, offers, and technical issues.
• Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
• Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
• Communicate vigorously with different internal and external channels to ensure complete order.
• Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
• Collect customer feedback and suggestions, and forward them to the direct team leader for future action.

What Do we order?