Medical admin work (filling forms – scan requests, surgery bookings) • Matching clinics between hospitals and practice management database

· Adding new patient information on Practice Management System (Medd base)

· Assisting the PA with adding and cancelling clinics

· Sending review invitations via email

· Chasing appointment authorization codes via email

· • Posting and emailing clinic letters to patients and GPs

· • Sending appointment confirmation emails to patients.

· • Updating PAs of the missing appointments to take action

· • Making sure that the authorization codes and LOGs are in place for the appointments

· • Checking the renaming of the LOGS is done accurately based on the agreed format

· • Making sure that all the required clinic actions are done.

· • Making sure that all the surgery documents are sent and uploaded on Medd base

· • Receiving calls as an operator and transferring them to the required PA

· • Creating and delivering reports to Team leaders •

· Upload scanned files from Teams to Medd base

· • Review scanned registration forms and compare the given information with the ones on the system • Uploads reports from external hospitals to Medd base

· • Escalating issues and complaints to the Team Leader • Assist team members upon team leaders request