Work responsibility:


Ensure stable and reliable Operation for internal cloud
Day-to-day performance monitoring.
Troubleshooting and fault analysis and repair.
Trouble ticket generation, response and escalations.
Standard changes implementation via our change control systems and processes.
Administration for Management applications for health monitor and archive configuration.
Participate in a 24x7 call-out rota.
Ticket and standard changes response for customer with valid support contract
Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs
Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support ) and quality tools (CUIC, AQM , Voice and Screen recording , WFM)
Qualifications:


- Fresh graduate (0-1) year experience.


- Preferred to be Certified CCNA & CCNA collaboration.


- Preferred to be graduated from ITI or NTI .


 Apply for here