Available in 9 locations 
Istanbul, Istanbul, Turkey
Johannesburg (MEA-HQ), Gauteng, South Africa
Nairobi, Nairobi City, Kenya
Lagos, Lagos, Nigeria
Dubai (MEA-HQ), Dubai, United Arab Emirates
Other, Other, Kuwait
Other, Other, Egypt
Other, Other, Oman
Other, Other, Qatar

Responsibilities
Customer Success Account Manager Intern

 

As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.  The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.  You are front and center with our customers supporting their digital journey and empowering them to achieve more! 

Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. ​ CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.  CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. ​ The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate. 

 As a CSAM intern, you will work very closely with a CSAM manager and mentor to understand the CSAM role.   

Apply now