Company Description:

Alorica is dedicated to creating lifelong customers by designing transformative customer experiences. As a full-service Customer Experience (CX) partner, Alorica combines exceptional performance, industry expertise, and innovative technology to deliver impactful results. With a global presence of over 100,000 professionals across 17 countries, Alorica supports 250+ brands in over 75 languages. Known for pioneering customer experience practices, the company emphasizes integrity, authenticity, and fostering strong client relationships. Explore opportunities to join a team that values curiosity, creativity, and commitment at alorica.com/careers.

Role Description:

This is a full-time, on-site role located in Cairo, Egypt, for a Ticketing Agent supporting US - Irish accounts. The Ticketing Agent will handle ticket reservations and sales, providing excellent customer service. Responsibilities include assisting customers with inquiries, resolving issues efficiently, and maintaining a professional and friendly demeanor. The role also includes effectively managing customer interactions via multiple channels to meet company service and sales objectives.

Qualifications:

• Strong skills in Ticket Sales and Reservations
• Effective Communication and Customer Service abilities
• Sales experience and the ability to meet targets
• Proficiency in English language, both verbal and written
• Excellent problem-solving and organizational skills
• Ability to work collaboratively in a dynamic, on-site team environment
• Background in travel industry or experience in ticketing systems is a plus

📩 Apply Now: 01551362011

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