Job description

Job Summary:

We are seeking a proactive and detail-oriented Mobile Sales Applications Support Specialist to enhance our IT team. The successful candidate will play a key role in supporting, maintaining, troubleshooting, and enhancing mobile sales applications while ensuring smooth day-to-day operations and compliance with IT service standards.

The role requires strong analytical and problem-solving skills, cross-functional collaboration, and the ability to provide technical support across mobile applications, systems, and related IT services.

This position requires working remotely during night shifts.

Key Responsibilities:

• Actively participate in analyzing and resolving technical issues related to mobile sales applications.
• Support the Mobile Sales Applications Unit Manager in daily operations and technical activities.
• Demonstrate advanced critical thinking and troubleshooting capabilities for cross-functional and technical issues.
• Perform Level 1 and Level 2 support for mobile sales applications when required.
• Ensure the availability and smooth operation of mobile sales applications such as MIRA, SHELVS, Tracking, and other related systems within agreed IT service levels.
• Implement required changes, enhancements, and updates to mobile sales applications to ensure continuous improvement and operational stability.
• Investigate, resolve, test, and deliver system updates while preparing Root Cause Analysis (RCA) reports according to IT policies and procedures.
• Ensure proper investigation and resolution of incidents, tickets, and technical problems related to mobile applications, systems, cloud hosting, networks, and data center services.
• Maintain accurate service desk documentation, records, and operational processes.
• Conduct weekly reviews with business users and management regarding incidents, tickets, and change requests.
• Prepare and submit weekly reports related to support tickets, incidents, and change requests.
• Work closely with internal IT teams, business stakeholders, vendors, and application partners to achieve agreed IT objectives and service standards.
• Ensure compliance with organizational IT policies, procedures, and quality standards.
• Provide the required support levels (Level 2, Level 3, etc.) and problem management for systems and networks to ensure uninterrupted business operations.
• Support and maintain IT inventory processes for data center equipment, network devices, and IT assets on a quarterly basis or as requested.
• Report activities, tasks, and operational updates to the Mobile Sales Applications Unit Manager, Applications Manager, or IT Manager as required.
• Perform any additional IT-related tasks assigned by management to support business needs and enhance IT service delivery.

Skills

Qualifications & Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in application support, IT operations, or mobile sales applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with service desk operations, incident management, and change management processes.
• Familiarity with mobile sales applications, cloud hosting, networking, and data center operations is an advantage.
• Strong communication and coordination skills.
• Ability to work under pressure and manage multiple priorities.
• Good documentation and reporting skills.
• Knowledge of IT service standards and SLA management.

Here’s what you can look forward to as part of our team:

• Professional and collaborative work environment.
• Opportunities for learning, development, and career growth.
• Exposure to enterprise-level applications and IT operations.
• Competitive compensation and benefits package.
• Social and Medical insurance and additional benefits.

We empower our team members with trust and responsibility. You’ll have the freedom to innovate, suggest improvements, and own your projects.

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