Customer Success Manager Remote | Full-time We're Founders Arm, a recruitment partner connecting top MENA talent with leading US and UK companies. We are seeking a Customer Success Manager to be the day-to-day connection point between students, parents, and a fast-growing education platform. This role is ideal for empathetic, structured communicators with a STEM background who want stable, long-term remote work with an international team. Location: Remote Type: Full-time Key Responsibilities Manage a portfolio of students and their parents via dedicated group chats Follow up on lessons, assessments, and homework completion to keep students on track De-escalate parent concerns (cancellation threats, grade frustration, engagement issues) with empathy and structured problem-solving Coach and motivate students who are disengaged or losing confidence Coordinate with teachers when a student needs targeted support or a different approach Keep communication open and proactive — parents should never feel ignored Maintain consistent tone, professionalism, and clarity in written communication Candidate Profile STEM degree (science, engineering, mathematics, biomedical sciences, or related) — strongly preferred Background in customer success, account management, customer support, or education Strong written English; calm, empathetic, and clear under pressure Comfortable de-escalating upset customers and re-engaging unmotivated students Quick thinker who can adapt the script and find creative solutions in the moment Long-term mindset with a 12–24 month commitment
Why This Role Earn in USD while working remotely Work directly with an international education team Build a long-term career path with growth into senior and training roles Develop transferable skills in customer success, communication, and education