الخبرة : 3-5 سنة
الراتب : غير مذكور
المكان : colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Technical Support Expert(P2) for Email (a part of Twilio).
About the job
This position is for someone who is technical and is passionate about the customer's experience who loves helping people, solving problems, and wants to be a major factor in the success of our customers.
The main responsibility for our Technical Support Expert 2 is to enhance customer satisfaction and experience by resolving higher level requests and anticipating customer needs. It also focuses on skill development by mentoring Technical Support Experts 1, delivering enablement when required, and suggesting new documentation topics for Knowledge Exchange (KCS). By recognizing product trends and training gaps, helping improve team capabilities. Also, Technical Support Experts 2 participate in the On-Call rotation to effectively manage incidents.
You’d be joining a team of hard-working individuals that care deeply about our Email (SendGrid) Twilio customers, partners, each other, and the broader community. We judge ourselves on how well we serve each of those customers. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place.