نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : غير مذكور
المكان : Riyadh, Saudi Arabia
الخبرة : 3-5 سنة
الراتب : غير مذكور
المكان : Riyadh, Saudi Arabia
JOB DESCRIPTION / ROLE
Employment: Full Time
• Provide L2 support for internal users using internal systems developed by external parties. (Mainly off- the- shelf systems deployed internally).
• Escalate the incidents to the vendor (L3) and follow up until the incident resolved.
• Provide the RCA of incidents and follow up with the relevant team(s).
• Monitor the performance and resources of the systems.
• Performs health checks on the systems.
• Fulfil user requests on the systems.
• Provides awareness and training for end users on the systems.
• Document the technical details of the systems.