Description

Job Title: Partnership Development Specialist

• The primary function of this role is to foster strategic connections between our organization and clients, with the aim of strengthening and expanding existing relationships.
• This position ensures that clients derive maximum value from our offerings, resulting in enhanced customer satisfaction, retention, and growth.

Key Responsibilities:

• To build and maintain long-lasting, executive-level client relationships that are characterized by trust and mutual respect.
• Gain a thorough understanding of the client's business objectives and challenges.
• Act as the primary point of contact for client executives, serving as a liaison between the client and our internal management team.
• Maintain strong relationships with the client's System Integration and Advisory partners.
• Ensure accountability for revenue and financial performance forecasts for the expanding portfolio.
• Advise clients on strategies to optimize our products and services.
• Identify opportunities to upsell and cross-sell within existing portfolios of accounts.
• Collaborate across teams to identify and target business opportunities within the client's organization.
• Owning the price/offer, contract definition, and negotiations for packaging our products and solutions. Communicate the engagement approach to the client.
• Guarantee that all active engagements have executed contractual agreements.

Requirements:

• A minimum of 10 years' experience in account management, customer success, or a similar client-facing role, preferably in the SaaS industry.
• Strong communication and interpersonal skills, with an aptitude for building strong client relationships.
• Proven ability to juggle multiple client accounts simultaneously, while maintaining attention to detail.
• Problem-solving skills, based on complex business processes, applying a consultative approach to understanding client needs and delivering solutions.
• Maintain focus and customer engagement regarding industry and market trends.
• Understanding of SaaS metrics and KPIs related to customer success and churn.
• Familiarity with SaaS platforms and tools, including CRM and customer success software.
• Ability to influence, in a multicultural environment, multi-party program performance and strategic planning, while applying a company orientation and providing thought leadership.

Benefits:

• Work with talented colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams.
• We are a global and modern software product company building world-class Enterprise InsurtTech Products powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery).
• We offer ownership to our employees- from being able to make decisions that impact the growth of the company, to giving stock options.
• We offer freedom - build from building your career path through development programs and exciting global mobility opportunities.
• Health insurance, mobile device with conversation limit, home office utility compensation.
• We work with the newest Apple Macbooks.
  

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