Job Description

About Logic Utilities

At Logic Utilities, we simplify and optimise cooled-energy and utility management across the UAE. Since 2009, we’ve delivered smart metering, billing & collection, and energy-efficiency solutions that empower Owners Associations, Developers, and Building Owners to manage resources transparently and sustainably. As part of our Operations team, you’ll play a crucial role in ensuring accuracy, compliance, and continuous growth for our clients - while contributing to our vision of smarter, more efficient energy use.

Purpose of the Role

The Client Relationship Manager acts as the primary link between Logic Utilities and our clients, ensuring efficient service delivery, billing accuracy, regulatory compliance, and proactive support. The role also includes identifying and developing business growth opportunities, using data insights and customer engagement to expand existing relationships.

Key Responsibilities

Client Communication & Support

• Serve as the single point of contact for assigned clients (OAs, Developers, Single Building Owners).
• Respond to inquiries promptly - same-day acknowledgement, within 2 hours for urgent matters.
• Communicate billing, rate, and service updates clearly and proactively.
• Resolve issues in coordination with Finance and Operations; escalate unresolved cases within 48 hours.
• Ensure consistent use of CRM systems and digital reporting tools.

Client Onboarding & Growth

• Lead the onboarding process for new clients and projects, ensuring a seamless transition into Logic Utilities’ systems.
• Collaborate with Finance, Billing, and Operations to set up accounts, contracts, and digital access.
• Collect all client information for all required permits.
• Ensure project is launched within the strict deadlines.
• Identify and pursue business development opportunities.

Billing Oversight & Accuracy

• Review billing data, pre-billing reports, and meter readings before invoice finalisation.
• Resolve billing discrepancies quickly and accurately.
• Provide digital access to statements, consumption, and performance reports.

Compliance & Regulatory Adherence

• Maintain compliance with RSB, DEWA, and UAE regulatory requirements.
• Collaborate with Legal and Finance to ensure contractual and fee structures meet standards.
• Protect client data in line with privacy and confidentiality policies.

Account Management, Retention & Business Development

• Monitor client accounts, payments, and aging reports; follow up on overdue balances.
• Conduct regular audits to ensure client and billing details are up to date.
• Build long-term relationships and proactively identify upsell, cross-sell, or expansion opportunities.
• Support the sourcing and onboarding of new projects and clients to drive company growth.
• Maintain high client retention through proactive engagement and value-added service delivery.

Issue Resolution & Escalation

• Address complaints using a structured escalation process.
• Escalate unresolved cases to Senior CRM / Operations Manager within 48 hours.
• Document resolutions for future reference and continuous improvement.

Digital Tools & Automation

• Leverage CRM platforms, automated billing tools, and dashboards for performance tracking.
• Educate clients on online self-service portals.
• Encourage adoption of smart-meter analytics and automated notifications.

Reporting & Performance Analysis

• Maintain comprehensive client records and track all communications.
• Deliver monthly reports on billing accuracy, client satisfaction, and issue resolution.
• Use analytics to forecast client needs and identify business opportunities.

Performance & Incentives

• Bi-yearly bonuses based on satisfaction, retention, and revenue growth.
• One-off bonuses for sourcing or onboarding new projects.
• Recognition awards for outstanding service and problem-solving.
• Promotion and leadership opportunities tied to KPI performance.

Training & Development

• Continuous training in billing systems, compliance, and digital automation tools.
• Regular team workshops and knowledge-sharing sessions.
• Support for professional certifications in CRM or utility management.

Who You Are

• Bachelor’s degree in Business Administration, Engineering, or related field.
• 5 years’ experience in client relationship management or account management - ideally in utilities, energy, or SaaS.
• Business development experience with a proven ability to identify and close new opportunities.
• Strong analytical, interpersonal, and presentation skills.
• Proficient in CRM tools (Zoho, etc.).
• A proactive, customer-first professional who thrives in a dynamic environment.

Why Join Logic Utilities?

• Be part of the UAE’s leading smart-metering and billing provider.
• Contribute to sustainability and smarter energy consumption.
• Work in a collaborative, forward-thinking team.
• Competitive salary with performance-based rewards.
• Career growth and training

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