Triskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to reduce their risk of a cyber compromise through the delivery of risk-considered controls.

Triskele Labs are currently the largest CREST Registered Penetration Testing company in Melbourne and one of the only companies to run a 24x7x365 Security Operations Team completely onshore.

As the Desktop Support Technician at Triskele Labs, you are the first point of contact for all internal IT support requests. You’ll manage hardware, software, and access-related issues, ensuring staff have a reliable and secure environment to operate in. 

This role provides hands-on exposure to a variety of technologies including Azure AD, Microsoft Intune, AWS, MDM solutions, firewalls, and enterprise patch management systems. 

You will take full ownership of device management and endpoint security, support onboarding/offboarding, maintain access reviews, and contribute to the ongoing enhancement of Triskele Labs’ IT infrastructure. 

Above all, you bring a can-do attitude — no task is too big or too small — and you take pride in providing fast, friendly, and effective support to every Triskele Labs team member. 

Requirements

Role and Responsibilities

Technical Support & Service Delivery 

• Act as the first line of support for all internal IT issues and requests via the helpdesk system. 

• Diagnose and resolve hardware, software, and network problems across Windows, macOS, and Linux systems. 

• Deliver in-office support to staff, ensuring timely and effective issue resolution. 

• Install, configure, and maintain workstations, laptops, peripherals, and mobile devices. 

• Maintain accurate IT asset records and perform hardwar

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