Guest Services Associate

Guest Services Associate
نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : United Arab Emirates

Job Details

Experience Needed:Not Specified
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential

Skills And Tools:

Job Description

Job DescriptionWelcome guests in a friendly and professional mannerEngage each guest as a unique individual and listen attentively to their requestsManage and maintain queue lanes efficiently Sell tickets and other products via a computerised Point of Sale (POS) systemCollect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash controlMaintain awareness and adherence to company’s cash handling policies Maintain knowledge and awareness of ongoing promotions Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenueProactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/passEfficiently manage all guest services operational areas Manage lost and found counter according to company’s lost and found policy Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submittedMaintain awareness and ability to act or respond to any emergency situations while ensuring guest safetyWork outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)Fondly bid farewell to all guests exiting the parkEssential:English proficiency (spoken & written)Basic computer knowledgeAbility and genuine willingness to entertain/engage guests FlexibilityHigh levels of respect and integrityDesirable:Theme park/water park experienceHigher secondary or equivalentAbout UsMiral Experiences
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